Improve Customer Loyalty by solving Queries via Ticketing System

Accessing complete client satisfaction is an integral part of any business process and to become profitable in a sustainable manner, every business, irrespective of its size, tries to explore devices that solve clients' problems, queries, and issues in a satisfactory manner. Nowadays, businesses make efforts to streamline the processes of accessing customer’s feedback, recording their complaints, and resolving queries from clients within a short time.

Significance and Uses of Ticketing System

An efficient ticket system is very essential to the proper running of your online business, and with the help of WP Ticketing System you can develop a result oriented ticketing system for your WordPress website. Through using these plugins, you can allow users to submit certain queries and problems. These extensions once installed can function as a sort of help desk, and thus offer better support and information to your users as well as customers.

These Ticketing System also establish a sort of FAQ to eliminate confusions and answer queries with customers. Once a ticket is created, with the assistance of these modules, visitors can prioritize and set the status of the ticket in question. Setting priority to tickets is a feature these plugins, and by using an email system, high priority tickets are forwarded urgently to admins.

In addition, these ticketing modules offer an inbuilt Customer Relationship Management feature that assist you to maintain and interact frequently with a wide set of people and thus help to create a loyal customer base. 

Features of WP Ticketing System

• Built for ease and 100% WordPress powered
• Enables to manage all of your tickets
• Helps to access detailed graphical reporting and analytics on new support tickets received
• Develops responses for fast replies to the most common support issues
• Enables Quick and easy view and respond to tickets using the quick view feature
• Restricts access by managing visibility preferences
• Add replies to tickets without leaving wordpress

Conclusion

The WP Ticketing System is an efficient ticketing system, designed to organize the support ticket process for both the customer and the support provider. When you download these plugins on your WordPress website, you can take your helpdesk process to the next level. Thus, the ticketing modules are the best option to run your customer service through adding them to the WordPress dashboard.

Download: WordPress Ticketing System Plugin

Difference between eCommerce & WooCommerce Store

Business trends in the present have changed enormously with the influx of internet technology and have become the home for marketing and promotion of products. eCommerce Website Development Services is simply 'the' ideal way to get your business visible and attract the attention of your potential customers. eCommerce refers to conducting business electronically with the ability to get your products "floor space" on the online marketing platforms such as search engines, social media networks, web pages etc. Small, medium, and larger businesses are increasingly using the eCommerce platforms to enable the eCommerce stores to offer consumers with effective online business solutions.

Features of eCommerce stores

Custom store views

Through an eCommerce Website Store can display different promotional graphics, depending on the nature of your products you want to sell.

Allow visitors to make side by side comparisons of products

Customers love your site that helps them to make well reasoned shopping choices. A good e-commerce site makes this possible, allowing customers to compare products in their shopping cart side by side and feature by feature.

Allows customers to leave comments and ratings on your products

The opinions and comments of your customers have an impact on other buyers from your store. It can be one of the most influential aspects in enhancing your conversion rates. 

One page checkout system

It offers customers to stay on your site while making payments, instead of directing them to a payment gateway site to make the payment. 

Customer loyalty discounts

The eCommerce store enables to offer discounts based on the volume of purchase made by customers. 

Integrated Google Analytics

Google Analytics is a handy free tool that offers the eCommerce store owners on who your visitors are, where they come from, how they located your store, what they are searching for, the time spent on your site and many more insightful details.

Customizable themes

eCommerce stores can change the look and feel for their sites through integrating online features such as a user forum or a blog in such a way that looks seamless to the visitor.

WooCommerce is a free eCommerce WordPress Plugin that permits online merchants to sell anything, beautifully. Built to integrate impeccably with WordPress, WooCommerce is the world's most sought after eCommerce solution that offers both store owners and developers complete control.

Some of the features of WooCommerce plugins

Payment options

WooCommerce includes PayPal and Google Checkout as their regular payment gateway in the free version. If you like to add certain special payment gateway suited to your country, then you are required to purchase these extensions.

Checkout

WooCommerce offers the best one-page checkout. It permits guest checkout (without registration) where the customer need to enter the billing and shipping address. As a registered customer, you can log in directly on the same page by entering your username and password and then do the purchase.

Shipping

WooCommerce also supports global shipping with options to know the shipping cost per products, apply uniform rate for all products or even offer free shipping.

Conclusion

WooCommerce is a free eCommerce Plugin that permits you to get more from your WordPress website. It is a dynamic and extendable plugin with more strength, built-in features, addons and more control, security as well as flexibility. WooCommerce plugins assist you with all the features that your eCommerce store requires to progress, attract more customers and sell more products.

Download: WordPress WooCommerce Payment Plugins

PayPal Payments Advanced Module for your PrestaShop Store

Internet usage has been soaring all time high these days, because the onset of eCommerce business activities throughout the world. This situation also acts as a catalyst for people preferring to access online purchases to visiting an offline store for buying goods of their choice. Moreover, online shopping through eCommerce Web Development, enables people to have hassle free shopping experience at the comfort of their home. In spite of the availability of such a flexible buying option online, still a few people do not evince interest in online purchases. 

The reason could be that such people are not comfortable with making use of their credit/debit cards details or sharing their credentials online, while making a purchase. So, the only solution left with eCommerce merchants is to integrate efficient PrestaShop eCommerce Addons in their eCommerce platform such as the PrestaShop PayPal Modules that can eliminate the concerns of people who hesistate to use their credit/debit cards for making payments.

PayPal Payment Advanced Module

The PayPal Payment Advanced Module is widely accepted as one of the excellent payment gateways for its authentic and fool proof payment transactions. The PayPal eCommerce Module can be integrated with your Prestashop eCommerce software to enable the payment process of customers faster and smoothly. PayPal accepts all major credit/debit cards and when a customer provides the card details, the information is directed to the PayPal Payment Gateway for processing the payments. 

As part of PayPal’s varied payment options, the PayPal Payments Advanced Module has been introduced to the advantage of both online merchants as well as customers for credit card processing service through online.  Being a cost effective solution, PayPal offers a few very immaculate benefits to both online store owners and customers.  From customer side, this module facilitates customers to stay on the merchant site during the whole process of making payment, without the need to get redirected to another page for giving the card details. 

In the past, for making payments, customers were forced to return to a PayPal checkout page in order to enter the card information.  This procedure involved hassle to customers by compelling them to sign up for accounts and in the event of losing PayPal login credentials, it became a hardship for customers and forcing them to leave merchant’s site without making a purchase. This in turn means loss of sales for online stores  as well.  

Features of PayPal Payments Advanced Module

• Customers can stay on merchant site during the whole checkout process.
• Security concerns of payment transactions will be taken care of by PayPal and no SSL is needed for it.
• Only a nominal charge is levied by PayPal for their service.  
• Enables to accept all major Credit/Debit card payments and process through PayPal Advanced payment gateway integration.

Conclusion

The PayPal Payments Advanced Module offers excellent online payment experience to customers, because of the transaction feature - iframe in the checkout process. This feature provides online merchants with the advantage of an on-site integrated with flawless checkout process and eliminates the worry about PCI compliance, because PayPal handles this with the hosted pages behind the iframe. Also, the Prestashop store merchants need not have to purchase an SSL certificate in order to install this advanced module from PayPal.

PayPal Payment Modules | Payment Gateway Integration Services

Make PayPal Payment checkout process in WordPress Store

The WordPress eCommerce Development Services is extensively used by online store owners to run their online business successfully. It is a fully featured platform suitable for efficiently selling products, services, etc to customers. Check out is one of the essential functionalities every on line store owner needs to pay heed to, in order to offer customers a hassle fee online payment transaction process. 

The eCommerce merchants ought to have a proper plan of integrating the WordPress Payment Plugins to their shopping cart, before extending the payment facilities to customers.  The  two essential features you need to look in to when choosing the payment methods are that your online business venture should be secured and enables seamless checkout without the need to redirect customers to another site for checkout.

WordPress PayPal Payment Advanced Plugin

The WordPress PayPal Payment Advanced Plugin facilitates customers to experience a secured way to check out from WordPress shopping carts. This plugin uses the PayPal payment gateway for checkout. The WordPress Paypal Advanced plugin works with PayPal by embedding an iframe in the checkout process. By including this payment method, customers are able to complete the entire checkout process on your WordPress shopping site instead of redirecting or diverting customers to another payment site for checkout.  Further, the PayPal Payment Advanced Module facilitates customers two payment options such as "Pay with PayPal" and "Pay with credit or debit card" as per their own interest. 

Another salient feature of WordPress Payment Plugins is that it enables the admin panel access to the merchants to "Authorize and Capture", "Authorize only & Capture later feature" and "refund". Online store merchants "Authorize and Capture", if the customer payments is credited to the merchant’s account and the product is ready for shipment. The "Authorize only & Capture later" feature is done only when the customer amount is only authorized and the funds is not settled to the merchant account. For instance, this feature is used, if the amount of the purchased product is less or insufficient for billing the product. Also, the Refund feature is done by the merchants when the customer cancels the ordered product and gets the refund.  

Features of WordPress PayPal Payments Advanced Plugin:

• The plugin supports the features Authorize only and Authorize and Capture payment.
• Authorize only - When the transaction is only authorized to be captured late.
• Authorize & Capture payments - When the customer amount is credited to the merchant account, and the product is ready for shipment.
• The merchant is not requires to purchase an SSL certificate for this plugin.

Conclusion

The WordPress software is an open source eCommerce platform that runs thousands of successful online stores. It is the most popular eCommerce software for which is a fully featured shopping cart solution ideal for selling your products, services, etc. The WordPress Payment Plugins support many features for enabling a seamless payment processes for customers.

Download: WordPress PayPal Payments Advanced Plugin